SALES CONDITIONS

Deliveries and Dispatch

Luxe & Keel has the ability to deliver worldwide. Please note that our initial quotations are calculated on the basis that delivery will take place in Antibes. Thereafter, If required, the dispatch costs of a delivery will be calculated, in your best interests according to the; shipment, time -frame and destination. 

Delivery times are subject to the efficiency of external service providers. Therefore while we take care to select the most reliable service partners given the delivery destination, we cannot be held responsible for delays beyond our control. Deliveries and dispatches will only be carried out once complete payment of the order had been received. All orders undergo multiple checks prior to delivery or dispatch. However, should you encounter an error or problem with the delivered items, please inform us within the 5 days following the receipt of your order.

Return policy In the instance that the items you receive do not conform to your size or choice preferences, it is possible to return or exchange them, within 30 days of receiving them, under the following conditions.

1. The articles have not been worn, washed or marked. 
2. The articles have not been custom made / specially produced for you. 
3. The articles are those which we carry as part of our general stock base, in both size and colour, and were not ordered uniquely for you. ***A vendor return fee may be applied in this case***
4. The articles have not been embroidered or screen printed.

Samples For the items especially ordered as samples we will request them to be returned within 30 days or you will be charged in full for the samples.

Embroidery and Alterations We dedicate our utmost attention to the quality of our Atelier activities. In order to enhance the quality and longevity of our embroidery, some delicate items are covered with a fine plastic stabilising film during the embroidery process, namely towels. 

Despite the care that is taken to remove this film prior to delivery of the final product, it is possible that small particles may remain present. 

These will however disappear upon 1st washing as it is water soluble.

Recommendations: 

1. We recommend that you wash the articles once before use and after the crew have been fitted. 
2. It is also advised that you follow the instructions for washing and drying each item. These can be found on the labels attached to the inside of the articles Once again we would like to thank you for placing your confidence in us and we look forward to working with you again in the future. 

Kindest regards, Luxe & Keel